Return & Refund Policy
We stand behind every pack we make — here's our commitment to you
Last updated: July 2025
Quick Summary
Damaged / leaking pack on delivery → Full replacement or refund
Wrong product received → Replacement dispatched at no charge
Refund request approved within 24 hours of claim
Opened packs cannot be returned (food hygiene regulation)
Change-of-mind returns not accepted (perishable food product)
Damage claims must be raised within 48 hours of delivery
1. Our Commitment
At Maa Flavours, every pack of pickle is made with the same love and care we'd put into food made for our own family. We take quality seriously — and when something goes wrong, we take responsibility.
If you receive a product that is damaged, leaking, incorrect, or otherwise not as expected, we will make it right. No lengthy forms, no bureaucratic process — just a quick resolution.
2. What We Will Replace or Refund
Damaged or Broken Packs
If your pack arrives broken, cracked, or damaged during transit, we will send a replacement at no cost, or refund you in full — your choice.
Leaking or Spilled Product
If the seal is broken or the product has leaked significantly, we will replace or refund the affected product.
Wrong Product Received
If you received a different pickle variety or size than what you ordered, we will dispatch the correct product immediately. You may keep the incorrect one.
Significantly Short Fill
Our packs are filled by hand and weights may vary slightly (±5%). If you believe your pack is significantly underfilled, contact us with a photo.
3. What We Cannot Accept as Returns
As a food product company, we are bound by food safety regulations and hygiene standards. We cannot accept returns for the following:
Opened pickle packs — once opened, a food product cannot be resold or reused
Change of mind or taste preference — we recommend reading product descriptions and trying our 250g size first
Damage caused after delivery (e.g., dropped by customer)
Damage claims raised more than 48 hours after delivery confirmation
Products purchased from unauthorised third-party sellers
4. How to Raise a Return / Replacement Request
Raising a request is simple — just follow these 3 steps:
Contact us within 48 hours
Reach out via WhatsApp (+91 97014 52929) or email (maaflavours74@gmail.com) within 48 hours of your delivery.
Send photos of the issue
Share clear photos of the damaged product and outer packaging. This helps us process your claim quickly and also helps us improve our packing.
We resolve within 24 hours
Once we've reviewed your claim, we'll confirm a replacement dispatch or initiate a refund — within 24 hours of receiving your photos.
5. Refund Timelines
| Payment Method | Refund Timeline |
|---|---|
| UPI / PhonePe / GPay | 1–3 working days |
| Debit Card / Credit Card | 5–7 working days (bank-dependent) |
| Net Banking | 5–7 working days |
| Cash on Delivery (COD) | Refund as bank transfer — share account details with us |
Refunds are processed after claim approval — approval happens within 24 hours of receiving your damage photos. The timelines above begin from the approval date.
6. COD Refunds
For Cash on Delivery orders, we process refunds as a direct bank transfer. To receive your refund, please share:
- Account holder name
- Bank account number
- IFSC code
- UPI ID (preferred for faster transfer)
Send these details via WhatsApp or email once your claim is approved.
Need to raise a claim?
Contact us immediately via WhatsApp (+91 97014 52929) or maaflavours74@gmail.com. We resolve all issues within 24 hours, no questions asked.
Maa Flavours